Commercial Fleets Leasing/ Hiring FAQ
Costs, Terms and Conditions
The e-bike we recommend for organisations is the eZee Sprint. The eZee Sprint is available as 2 different models, the Sprint 7L Classic and the Sprint Alfine Classic
The purchase options are:
Sprint 7L Classic: $2,913+GST
Sprint Alfine Classic: $3,477+GST
For hiring or leasing options, find more info below.
For bikes other than the eZee Sprint, we can provide a quote at the time. You will find more information on our other bikes in the section “E-bikes, features and specs”
Monthly hire fees are:
• eZee Sprint 7L Classic: $260.87 + GST /bike.
• eZee Sprint Alfine Classic: $300 + GST /bike.
Hire includes a pannier bag, integrated lock + chain and a helmet.
Hire is the most flexible option because it gives the option of returning the bikes. They can also be purchased at any point and we would provide a quote at that time. If you find the bikes are successful and you are unlikely to stop using them in the near future, we would recommend you purchase them instead of renting indefinitely.
There is no minimum monthly term or bike quantities for hiring or purchasing because we want your organisation to have as much flexibility as possible.
Yes, e-bikes need maintenance and we do it ourselves on-site.
eZee Sprints are robust and low maintenance kind of bikes so we usually visit every 8 weeks in most cases. For bikes heavily used on a daily basis, then maintenance should be done every 4 weeks.
A conservative estimate would be $600 per bike per year on maintenance to keep the bike riding in optimal conditions. But that figure can be higher or lower depending on your organisation's needs.
E-bikes, Features and Specs
The e-bike we recommend for shared use amongst staff is the eZee Sprint.
The Sprint has been a staple of both private and public organisations for some time, thanks to its user-friendly features, shape and size and low maintenance, easy serviceability.
For courier fleets, the recommendation would likely differ, depending on the intensity of the workload. Please contact us to discuss
- User friendly low step-through frame and adjustable seat & handlebars: bike can be shared and ridden comfortably by short and tall people. Easy mount and dismount.
- Upright riding: more comfortable, no hunched over the handlebars. Safer with better visibility for you and drivers.
- Mudguards and chain guard: your work clothes will always be clean.
- Sturdy rear rack: attach panniers to keep your stuff dry and secure. No sweaty backs carrying a backpack.
- Integrated rear wheel lock: a lock bolted to the rear part of the frame. It takes a second to operate and immobilises the rear wheel. Very practical for those situations where you need to pop into a shop and there’s no bike parking close by. Additionally, a high security chain can be plugged into the rear wheel lock which means that with 1 key you have 2 locks.
- Integrated super bright front and rear light. No need to be charging lights. Front one can light up the road at night or a dark car park, especially useful for people that need to ride early in the morning or late in the afternoon. Rear light can be easily seen from a distance providing extra safety.
- Internal gears: gears inside the rear wheel hub are the best for city bikes. Intuitive to use, super low maintenance, and can shift without pedalling.
- Puncture resistant tyres: the legendary Schwalbe Marathon Plus with the highest level of puncture resistance there is. The kind of tyre that can be ridden for more than 10,000km and can sustain the high speeds and loads of e-bikes. We don’t equip bikes with airless tyres because they create more issues than what they solve.
- Throttle and pedal assistance systems: throttle is particularly useful for taking off, especially when the bike is loaded. It also helps when the rider wants to take off ahead of traffic, increasing their visibility. It can give a boost of power to go over a hill or overtake slower cyclists.
- Powerful high torque motor: the bike will get you and your cargo over any hill without breaking a sweat.
- Dual-legged kickstand: even with heavy loads, the bike stands upright when parked.
- Long range batteries: easily ride 50km on a full charge of the standard battery, given an average level of assistance and some pedalling. For long distances, batteries can be upgraded to 80km or 120km.
- Batteries mounted centrally and low: the battery behind the seat post has many benefits: weight is central and low helping with stability, stretches the wheelbase which also adds stability, it doesn’t interfere with the rear rack cargo capacity, and it out of way when mounting or dismounting the bike.
We have the biggest selection of e-bikes in New Zealand so we are always happy to talk you through other options than an eZee Sprint. We are a certified Bosch centre so we stock bikes equipped with Bosch mid-drive motors, as well as folding and cargo bikes.
Generally speaking, you can expect these alternatives to be more expensive and with higher maintenance costs but with more refined technology and provide more options in terms of sizes and aesthetic.
As an example, folding e-bikes can be used in conjunction with driving and public transport. Cargo bikes can carry a really big load such as tools or products.
Please keep in mind that we generally do not offer on-site servicing of e-bikes other than the eZee Sprint, as the variety of parts required to be carried by the mobile mechanic becomes prohibitive.
Helmets and locks are a must. Good quality and comfortable helmets start at $59 each.
You can equip the bikes with a high security chain lock (RRP $70) that connects to the in-built rear wheel lock. Or pricier D-locks for the ultimate level of security.
Pannier bags go for $80 or more. And for an extra $40, you can also add a phone mount for navigation.
Some other accessories you might want to consider are front or rear baskets, rain ponchos, and hi-viz vests or jackets.
Batteries, Charging, Range, etc
A fully charged standard battery can easily do 50km on average, given a medium level of assistance and some pedalling.
If the rider didn’t pedal at all and used only the throttle, then the battery would last 25 to 30km. That range is more than enough for most work-related trips but if people need to go even further, then we can upgrade to batteries that can do 80km or 120km.
Charging the e-bikes is as easy as charging your mobile phone. Bikes come with a charger that plugs to any power point and to the bike’s battery. Simple as that. If there are no power points where the bikes are parked, then you need remove the battery and take it near a power point.
A flat battery usually takes 5 hours to be fully charged but people rarely use their batteries completely.
Even though is not essential, we recommend installing timers on the power points such as these switches. Keeping a full battery charging for long is not great for the health of the battery and could be a potential fire hazard so a timer is a good investment.
There is no "memory effect". Modern batteries use the same kind of technology as your mobile phone batteries so they can be charged at any point.
Good quality batteries like the ones on eZee bikes (made by the likes of Panasonic and Sanyo) are rated for 1000 cycles which means that after 1,000 full charge and discharge, it should retain 75% of its original capacity.
People usually replace a perfectly working battery after 4 to 5 years just because they want to have the longest possible range.
Also, as battery technology improves, people want to upgrade to batteries with longer range or smaller size.
Warranty, Insurance, Security
Yes, we do. But insurance companies don’t have specific products for bikes or e-bikes so we use a form of self insurance that adds a certain amount per month to the hiring fee.
In the rare case an e-bike is stolen and you haven’t got it insured, then you will need to pay for the bike.
If you purchase the bikes, many insurance companies allow bikes to be included in the contents insurance. But please double check your policy and aim for one that offers replacement value, not market value.
If you want to park an e-bike when you are out and about, we recommend you use the combination of chain lock and rear wheel lock. This is what most people prefer given it is practical and quick while still being a high security measure. But if you need the ultimate in security, you can add a super strong D-lock.
For parking and locking the bikes at the organisation’s premises, we have joined efforts with Bike Parking NZ, the leading supplier of commercial bike parking equipment and shelters to the New Zealand market.
They are an operating division of CAM Shelters which has been operating in NZ for over 15 years.
We do not charge for this service but we work with them to design the best solution for your organisation. This can be from bike racks or rails bolted to the ground or walls to cages and shelters.
Yes, it can.
That’s why every e-bike battery is lockable. The battery is the most expensive single item on an electric bike and the cells (the inside of the battery) can be used in many applications, which makes them a desirable item for thieves.
On eZee bikes, the rear wheel lock key is connected to the battery key which means that every time you lock the bike, you are forced to lock the battery as well.
For members of the AA, you can use their AA Roadservice and they will assist you if you have a breakdown but they don't assist you up if you have a flat battery.
Depending on your membership, they can even take you home.
Find more info here. Terms and conditions apply.
Alternatively, depending on where you are we can go and meet you and try to fix the bike.
Our details are on the stickers on the bike so you just need to call us and, if possible, we will go and help you out. This service has a cost though that you will need to agree to.
Fortunately, it has never happened.
Otherwise, you can lock your bike in a safe place and we will collect it and fix it. We’re working on a key management system so we can have a copy of each key of your bikes.
Training, Health & Safety
We have teamed with Megan Page, aka ElectricMeg the best e-bike coache in the country.
Meg specialises in enablement for cycling in the workplace – especially ebikes – including health and safety advisory, training and assessment.
If you think that the people in your organisation don’t need training or health and safety advice, we can walk you through the functioning of the e-bike, advice for locking and riding. This is the same kind of service we provide to every customer.
Yes, we do.
Auckland Transport provides provide maps of almost every cycle way in Auckland and we have them in stock. You can get them for free from Auckland Transport website.
But we also know that sometimes those maps are not enough for your organisation needs.
People might need to go to places with no cycle ways or cycling infrastructure.
If that’s the case, we are happy to “design” routes for your staff, get them printed or uploaded to an app so people can navigate using them.
We ride our bikes everyday and everywhere around Auckland so we know the best, safest, and nicest ways to get to places avoiding busy and fast roads.
Riding through suburbs, parks, etc can be as nice and safe as riding on protected cycle ways since there tends to be little traffic and it usually goes at low speeds.
Most people in Auckland are used to driving everyday and use main direct roads and highways which means than when they transition to an e-bike, they tend to pick the same routes.
This is exactly is the opposite of what they should do.
Riding a bike with electric assistance means that people don’t need to pick the most direct or flattest route but they can have the luxury of picking the most pleasant one even if it is less direct, hillier or windier.