Commercial FAQ

Costs, Terms and Conditions

How much does it cost to buy an e-bike and/or lease an e-bike?

The e-bike we recommend for organisations is the eZee Sprint which is available as 2 different models, the Classic and the new T4. The purchase options are:

– Sprint 7L   $3,350
– Sprint T4   $4,250

The hiring/leasing options are:

– Sprint 7L:               $300/month/bike
– Sprint Alfine T4:      $380/month/bike

For different bikes, we can provide a quote at the time. You will find more information on our other bikes in the section “E-bikes, features and specs”.

Is there a minimum term for leasing or minimum quantity of e-bikes?

There is no minimum monthly term or bike quantities for hiring/leasing or purchasing. We want your organisation to have as much flexibility as possible so you can return some bikes or the whole fleet at any point. If your company is closing for a certain period of time and you want to save you the costs of the leasing the bike fleet for that period and then lease the bikes back when you re-open, talk to us and we’ll see what can be done.

Do you provide a lease to own alternative? If so, how does it work?

We do. If you have been leasing e-bikes for 15 months, then each bike can be bought for $1. If your organisation decided to buy the bike before 15 months, then we would provide a quote at that time. Alternatively, we can buy them back from you at a price to be determined at that point and refresh the fleet with new bikes.

Do e-bikes need maintenance? If so, how much should our organisation budget annually for maintenance?

Yes, e-bikes need maintenance and we do it ourselves on-site.  

We provide first 6 months of free on-site maintenance of the bike (parts not included).

eZee Sprints are robust and low maintenance kind of bikes so we usually visit every 8 weeks in most cases. For bikes heavily used on a daily basis, then maintenance should be done every 4 weeks. Sprints are also unlikely to need parts in the first 6 months. After the 6 month period, we charge $80/h + parts.

A conservative estimate would be $600 per bike per year on maintenance to keep the bike riding in optimal conditions. But that figure can change depending on your organisation’s needs.

E-bikes, Features and Specs

What e-bikes do you recommend for commercial purposes and why?

The e-bike we recommend for organisations is the eZee Sprint which is available as 2 different models, the Classic and the new T4. The Sprint Classic has been a staple of both private and public organisations for some time, while the new Sprint T4 has some significant refinements which make it more user-friendly and even lower maintenance.

eZee Sprint

Features of both Sprint models:

  • User-friendly low step-through frame and adjustable seat & handlebars: bike can be shared and ridden comfortably by short and tall people. No need to throw a leg over the frame to mount or dismount.
  • Upright riding position: more comfortable, no longer hunched over the handlebars. Safer with better visibility for you and drivers.
  • Mudguards and chainguard: your work clothes will be clean when you ride on wet roads or when the chain is greasy.
  • Sturdy rear rack for great cargo capacity: bike can take panniers that will hold your stuff dry and secure so you don’t need to carry backpacks.
  • Integrated rear wheel lock: a lock bolted to the rear part of the frame. It takes a second to operate and immobilises the rear wheel. Very practical for those situations where you need to pop into a shop and there’s no bike parking close by. Additionally, a high security chain can be plugged into the rear wheel lock which means that with 1 key you have 2 locks: one that locks the bike to an object and another one that immobilises the bike.
  • Integrated super bright front and rear light. No need to be charging lights. Front one can light up the road at night or a dark car park, especially useful for people that need to ride early in the morning or late in the afternoon. Rear light can be easily seen from a distance providing extra safety.
  • Internal gears: gears inside the rear wheel hub are the best for city bikes. Intuitive to use, super low maintenance, and can shift without pedalling (especially useful when you stop at the lights on a high gear but need to take off on a low gear).
  • Puncture resistant tyres: the legendary Schwalbe Marathon Plus with highest level of puncture resistance there is. The kind of tyre that can be ridden for more than 10,000km and can sustain the high speeds and loads of e-bikes. We don’t equip bikes with airless tyres because they create more issues than what they solve: very harsh ride, broken spokes, low levels of grip, short durability, non-repairable.
  • Throttle and pedal assistance systems: throttle is particularly useful for taking off on a straight line, especially when the bike is loaded. It also helps when the rider wants to take off ahead of traffic, increasing their visibility. It can give a boost of power to go over a hill or overtake.
  • Powerful high torque motor: the bike will get you and whatever you are carrying over any hill without breaking a sweat.
  • Dual-legged kickstand: even with heavy loads, the bike stands upright when parked.
  • Long range batteries: people can easily ride 50km on a full charge of the standard battery, given an average level of assistance and some pedalling. That range is more than enough for most people. For long distances, batteries can be upgraded to sizes that can do 80km or 120km.
  • Batteries mounted centrally and low: the battery behind the seatpost on a city e-bike has many benefits: weight is central and low helping with stability, stretches the wheelbase (distance between wheels) which also adds stability, it doesn’t interfere with the rear rack cargo capacity, and it’s not in the way when mounting or dismounting the bike.

How is the Sprint T4 better than the Sprint 7L Classic?

  • Smoother pedal assistance system. The Classic Sprint uses a simple, reliable cadence sensor to detect that the rider is pedalling and switch the electric motor on. While the new T4 has a torque sensor to give variable levels of assistance depending on how hard the rider pedals. Both models also have a throttle.
  • More powerful brakes. The Classic Sprint has a powerful Shimano hydraulic brake on the front, and a low maintenance Shimano roller brake on the rear. The Sprint T4 has Shimano hydraulic disc brakes front and rear.
  • Nicer gears. The Classic Sprint has a 7-speed Nexus geared hub, while the T4 has a top-tier 8-speed Alfine hub. Also, the T4 uses a chain tensioner for even lower maintenance.

What other e-bikes do you stock?

We have a the biggest selection of e-bikes in Auckland (and probably New Zealand) so we are always happy to talk you through other options than an eZee Sprint. We stock bikes equipped with Bosch mid-drive motors (we are a certified Bosch centre), folding, and cargo bikes. Generally speaking, you can expect these alternatives to be more expensive and with higher maintenance costs but with more refined technology and that can provide other alternatives. As an example, folding e-bikes can be used in conjunction with driving and public transport. Cargo bikes can carry a really big load such as tools or products.

What accessories are needed to ride the bike?

Helmets and locks are a must. Good quality and comfortable helmets start at $59 each. You can equip the bikes with a high security chain lock (RRP $70) that connects to the in-built rear wheel lock. Or more expensive D-locks for the ultimate level of security.

Pannier bags go for $80 or more. And for an extra $40, you can also add a phone mount for navigation.

Some other accessories you might want to consider are front or rear baskets, rain ponchos, and hi-viz vests or jackets.   

Batteries, Charging, Range, etc

How far can I go on a full battery?

A fully charged standard battery can easily do 50km on average, given a medium level of assistance and some pedalling. If the rider didn’t pedal at all and used only the throttle, then the battery would last 25 to 30km. That range is more than enough for most work-related trips but if people need to go even further, then we can upgrade to batteries that can do 80km or 120km.

How do you charge the battery?

Charging the e-bikes is as easy as charging your mobile phone. Bikes come with a charger that plugs to any power point and to the bike’s battery. Simple as that. If there are no power points where the bikes are parked, then you need to slide the battery out of the mounting bracket and take it near a power point and the charger. Then you only need to connect the charger to the battery.

A flat battery usually takes 5 hours to be fully charged but people rarely use their batteries completely.

Even though is not essential, we recommend installing timers on the power points. Keeping the battery charging once it’s full is not great for the health of the battery so timers are a good investment to extend the life of your batteries. Also, leaving a battery charging for long after it’s full increases its temperature and is a potential fire hazard.

Do batteries have a “memory effect” and lose capacity if they are charged when they are not completely empty?

No. Modern batteries use the same kind of technology as your mobile phone batteries so they can be charged whenever you want. There is no “memory effect”.

How many years use should we expect to get from battery?

Good quality batteries like the ones on eZee bikes (made by the likes of Panasonic and Sanyo) are rated for 1000 cycles which means that after the battery has been charged and discharged 1000 times, it should retain 75% of its original capacity. In real life terms, people usually replace a battery after 4 to 5 years just because the want to have the longest possible range. Also, as battery technology improves, people want to upgrade to longer range batteries or lower weight ones.

How much does it cost to replace a battery?

A standard battery (i.e. 19Ah on an eZee Sprint) is around $1,000 while some Bosch batteries tend to be more expensive, around $1,200. But these prices can change in the future.

Warranty, Insurance, Security

What is the warranty on the e-bikes and batteries?

eZee bikes carry 2 year warranty on everything including spokes, something that most brands don’t offer warranty on, and 10 years warranty on frames. All of our other bikes carry 2-year warranties.

Do you provide insurance for the e-bikes?

Yes, we do but not through an insurance company because, unfortunately, insurance companies don’t have specific products for bikes or e-bikes. We use a form of self insurance that adds a certain amount per month to the leasing fee. We recommend you get the bike insured to cover for theft or accident.

In the rare case an e-bike is stolen and you haven’t got it insured, then you will need to pay for the bike.

If you purchase the bikes, many insurance companies allow bikes to be included in the contents insurance. But please double check with your insurance company.

How do you park the bikes securely?

If you want to park an e-bike when you are out and about, we recommend you use the combination of chain lock and rear wheel lock. This is what most people prefer given it practicality and speed to do and it is a high security measure. But if you need the ultimate in security, you can add a super strong D-lock.
When parking and locking the bikes at the organisation’s premises, we have joined efforts with www.bikeparkingnz.co.nz, the leading supplier of commercial bike parking equipment and shelters to the New Zealand market. They are an operating division of CAM Shelters which has been operating in NZ for over 15 years. We don’t charge for this service but we put you in touch with them so they can design the best solution for your organisation. This can be from bike racks or rails bolted to the ground or walls to cages and shelters.

Can the battery be stolen?

Yes, it can. That’s why every e-bike battery is lockable. The battery is the most expensive single item on an electric bike and the cells (the inside of the battery) can be used in many applications, which makes them a desirable item for thieves. On an eZee bike, the rear wheel lock key is connected to the battery key which means that every time you lock the bike, you are forced to lock the battery as well.

What should I do if the bike breaks down or has a puncture while using it?

For members of the AA, you can use their AA Roadservice and they will assist you. They won’t pick you up if you have a flat battery, but they will assist you if you have a break down. Depending on your membership, they can even take you home. Terms and conditions apply. Find more info here: https://www.aa.co.nz/membership/ebikes/.

Depending on where you are, we can go and meet you and try to fix the bike. Our details are on the stickers on the bike so you just need to call us and, if it’s possible, we will go and help you out. This service has a cost though that you will need to agree to. Fortunately, it has never happened. Otherwise, you can lock your bike in a safe place and we will collect it and fix it. We’re working on a key management system so we can have a copy of each key of your bikes.

Training, Health & Safety

Do you provide training?

We don’t provide training ourselves but we have teamed with Megan Page, aka ElectricMeg (https://electricmeg.co.nz/) who is one of the best e-bike coaches in the NZ. She specialises in enablement for cycling in the workplace – especially ebikes – including health and safety advisory, training and assessment. When hiring our services, we offer you the possibility of getting your staff trained on on-road riding and e-bikes through ElectricMeg and if you accept, we give her your contact details.

If you think that the people in your organisation don’t need training or health and safety advice, we can walk you through the functioning of the e-bike, advice for locking and riding. This is the same kind of service we provide to our customers.

Electric Meg

Do you provide maps or advice on how to get around Auckland on an e-bike?

Yes, we do. Auckland Transport provides provide maps of almost every cycleway in Auckland and we have them in stock. These maps are are free so if you ever run out of them, you can go AT’s website and request them to send you additional ones.

But we also know that sometimes those maps are not enough for your organisation needs. People might need to go to places with no cycleways or cycling infrastructure. If that’s the case, we are happy to “design” routes for your staff, get them printed or uploaded to an app so people can navigate using them. We ride our bikes everyday and everywhere around Auckland so we know the best, safest, and nicest ways to get to places avoiding busy and fast roads. Riding through suburbs, parks, etc can be as nice and safe as riding on protected cycleways since there tends to be little traffic and it usually goes at low speeds.

Most people in Auckland are used to driving everyday and use main direct roads and highways which means than when they transition to an e-bike, they tend to pick the same routes. This is exactly is the opposite of what they should do. Riding a bike with electric assistance means that people don’t need to pick the most direct or flattest route but they can have the luxury of picking the most pleasant one even if it is less direct, hillier or windier.

eZee Sprint