The Electric Bike Team is partially operational at Alert Level 3 (Step 1). These are the main points here based on the newly minted “step 1” situation. For us, nothing changes until step 2.
- We are available for contactless pick up of purchases and for contactless drop off of booked-in workshop jobs. Our online store is also active
- Contactless test rides are also available. We recommend making a booking for contactless test rides.
- No customers are permitted inside the shop until we reach Level 3 Step 2. If you are planning to hold out until then for a visit to test ride some e-bikes, we encourage you to make a test ride booking to do this as soon as Level 3 Step 2 dates are announced, as the transition times are very busy.
- Some staff are working from home and some are in the shop. Sometimes the team member you have been talking to or emailing are not at the shop when you visit
Making a purchase (choosing what to buy)
To help you in deciding what ebike to buy or to help choose accessories, we would recommend browing our website and then emailing us or calling us to talk through your options. This is preferable to trying to do this when you’ve already arrived at the store, as you’ll be outdoors at that point in the weather, so start off your search from the comfort of your home instead 🙂 That way also when you come, we will know what you’re coming for so we’ll be ready for you. If you’re buying an e-bike, that may lead to a contactless test ride appointment. This is our recommended test ride routes for your contactless test ride – all on bike path, no cars and a good hill climb
Delivery of purchased e-bikes
During Level 3 we are offering a flat rate $49 contactless delivery to the greater Auckland area of fully assembled e-bikes. They will arrive ready to ride, fully assembled, generally within a few days of finalising the order. If you are outside of Auckland, the bike can be sent in a box to your favourite local bike shop and they can assemble it for a fee.
Visiting our store
Ideally when you arrive, we should be expecting you, it makes everything easier and quicker. Whatever your reason for coming, when you arrive, please scan the Covid Tracer thing and wait behind the table at the front sliding door for someone to assist you. If you haven’t been seen by someone inside, give us a call on 093685899
Picking up a bike or accessories (includes workshop jobs)
Once it’s clear what you are buying, please make payment through the bank as per details on your receipt and let us know what time to expect you for pickup and come on in. When we bring the goods outside, please leave plenty of space to bring out the goodies. Please understand that our ability to show you how the bike works and all that stuff which we normally love to do, is limited by the contactless requirement. The most practical thing is to just go enjoy your bike and if questions arise, give us a call. And you can alwaays come back in Level 3 step 2 to get any bits and pieces from the showroom and ask any questions about your bike’s operation face to face.
Dropping off a bike for service
We are offering servicing and like always, that’s with a prior booking and EBT customers get priority. Email us with details and we’ll book you in. Dropping off is much like picking up above, but in reverse.
If you need help loading or unloading your bike (eg onto a car rack)
We are happy to help with your bike, but it’s an either/or. Either we are doing it all, or you are doing it all. For example, you can wait in a car while we load a bike into the back of it or onto a rack, but we can’t be all doing it together.